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Wea Refund Policy

Effective date: 02/09/2026
Operator: PARKCHAD j.d.o.o., Hrgovići 109C, Zagreb, Croatia (“Wea”, “we”, “us”)
Contact: support@weapark.com

This Refund Policy governs refunds, chargebacks and payment disputes for charges made through the Wea mobile application and related services (the “Service”). It describes exactly how the Service charges and refunds. Where our Terms of Service summarise billing, this policy controls for refunds. By paying for a booking you accept the terms below.

1) How Wea charges

  • Upfront payment. Every paid booking is charged in full when you confirm it, through our payment processor Stripe, Inc. and its affiliates (“Stripe”). Wea does not place pre-authorisation holds and does not bill by the minute afterwards: the amount shown on the confirmation screen is the amount captured.
  • What the amount contains. The host’s hourly rate × the booked duration (or the monthly price for a 30-day rental), minus any Wea Points discount you applied (1 point = 1 %, at most 30 %), plus the €0.50 reservation fee for reservations booked in advance. Park-now sessions, 30-day rentals and facility sessions carry no reservation fee.
  • Minimum card charge. Card networks require a minimum capture of €0.50. If your total after discounts is below €0.50, it is rounded up to €0.50. The difference is not refunded.
  • Extensions. Extending a running session is a separate upfront charge for the added time. An extension that is not paid within a few minutes is voided and the session keeps its original end time.
  • Public spot exchanges (Switch) are settled in Wea Points between drivers. No card charge is made for a Switch, so this policy does not apply to them; Wea Points are described in Section 5.

2) Cancellations and early ends

| Situation | Refund |
|---|---|
| Reservation cancelled before its start time | Full refund, including the €0.50 reservation fee |
| Reservation cancelled after its start time, or not used (no-show) | No refund |
| Park-now session (starts immediately) | No refund once the session has started |
| Ending a session early (the End button) | Frees the space; no refund of the unused time |
| 30-day rental cancelled within 24 hours of its start | Full refund |
| 30-day rental cancelled after 24 hours | No refund; the rental runs to the end of the paid period |
| Facility partner session (prepaid parking at a partner facility) | Prepaid and non-refundable; ends automatically at the chosen time |
| Paid extension on a booking that the Service later cancels | Refunded together with the booking |

Cancellation is done in the app (My Parkings → the booking → Cancel). The app shows the applicable rule before you confirm.

3) When something goes wrong

  • Blocked or unavailable private space. If a reserved private space is obstructed, occupied by another vehicle or otherwise inaccessible when you arrive, report it in the app immediately and contact support. If support verifies the host’s default, Wea refunds the full charge for that booking.
  • Technical failure. If a failure of the Service itself prevented the booking from being used — for example a payment captured for a booking the Service then cancelled — Wea refunds the charge automatically where it can detect it, and on request otherwise.
  • Evidence. Support may ask for timestamped photos or your location at the time; please keep them.

4) How refunds are paid

  • Refunds go back through Stripe to the original payment method — never to a different card or bank account.
  • Refunds typically appear within five (5) to ten (10) business days; the exact timing is set by Stripe and your card issuer, which Wea does not control.
  • The Wea Points applied to a refunded booking are returned to your balance at the same time (see Section 5).

5) Wea Points

Wea Points are a loyalty discount, not money. They cannot be bought, withdrawn or exchanged for cash, and they have no value outside the Service. Points applied to a booking that is refunded under this policy are returned to your balance; points spent on a completed booking, an early-ended session or a non-refundable cancellation are not.

6) Chargebacks and payment disputes

  • Contact us first. Before opening a dispute or chargeback with your card issuer or bank, contact Wea support in writing so we can resolve the billing issue directly.
  • Unilateral chargebacks. If you open a chargeback without contacting support first, Wea may suspend, restrict or terminate your account.
  • Evidence. Wea contests unfounded chargebacks with transaction logs, precise location data, booking history and communication records submitted to Stripe and the issuing bank.

7) Abuse

If Wea determines that an account abuses this policy — for example through repeated false obstruction claims, falsified location data or listing non-existent parking spaces — Wea may deny current and future refund requests; revoke Wea Points, XP, levels or promotions; restrict payment methods; or permanently ban the account and its devices.

8) Contact

  • In-app: Settings → Report a Problem
  • Email: support@weapark.com
  • Registered office: PARKCHAD j.d.o.o., Hrgovići 109C, Zagreb, Croatia